Frequently Asked Questions

by Property Owners

Version 12.2020
Please notice that the information is subjet to change
Updated information will be provided always prior to any agreement

Hospitality

How does MPJ welcome their guests?


MPJ sends detailed instructions to each guest to ensure a smooth self check-in.

However, during the initial six weeks of management, MPJ will personally greet each guest upon arrival.




How often does MPJ change the keypad code?


Approximately every six months.

The expense will be paid by MPJ, to be reimbursed by the owner.





The Company

What is MPJ?


MPJ Vacation Rentals Ltd is a property management company specializing in short term rentals.

MPJ is here to facilitate and maintain agreements on behalf of the property owner.




Who is MPJ’s client market?


The majority of MPJ’s clients live abroad and would like to stay in their apartment when they visit Jerusalem. In the interim they would like to earn money from the property.




What is the owner’s involvement?


MPJ has you covered from A to Z.

  • MPJ will oversee that your utility bills, building fees ( vaad bayit), and property taxes ( arnona) are in good standing.
  • MPJ will maintain or hire repair people on your behalf.




How does MPJ market the apartment?


MPJ markets the property primarily through three channels:

  1. Airbnb, Door Le Door (coming soon), and other digital media platforms.
  2. Direct bookings including; returning guests and referrals from previous guests.
  3. Via other property managers and booking agents.





Housekeeping

Who pays for the cleaning of the apartment between guests?


It is the guest who pays for the cleaning. Each one of them pays a cleaning fee in addition to the nightly rate.

This fee covers:

  • time spent cleaning
  • cleaning supplies
  • laundering services
  • replenishables (including shampoo, soap, coffee, sugar, and a welcome gift)




Who will provide the linen?


The responsibility is upon the owner to provide them.

All vacation rentals managed by MPJ are equipped with hotel-standard linen which the owner rents through an affordable linen rental system:

  • The property owner will rent linen from MPJ on a monthly basis.
  • The rental price for the initial six months will be a set price, and from the seventh month onwards the price will decrease by roughly 50%.
  • This system allows property owners to easily and continuously provide quality clean linens.




Are there any specific items that MPJ will need from me?


Yes.

  1. A Karcher WD3 vacuum cleaner.
  2. A locked storage cabinet for linens and supplies.
    This cabinet or closet should have a minimum storage volume in order to contain MPJ’s housekeeping materials. Our team will provide further details after the property inspection.
  3. A keypad lock for the entrance.




Which basic items should my property be furnished with?


MPJ expects the property be provided with:

  • Air conditioning unit/s
  • Kitchen basics
    • Pots and pans
    • Plates, glasses, silverware
    • Toaster oven or pop-up toaster
    • Microwave (incl. plate cover)
    • Electric kettle
    • Shabbat urn
    • Shabbat platta
  • Broadband (WiFi)
  • Washing machine
  • Dryer (recommended)
  • Iron and iron board
  • Hairdryer
The following home safety elements are required in the hospitality business:
  • Smoke alarm
  • Carbon monoxide alarm
  • Fire extinguisher
-- For your peace of mind, you can delegate to MPJ itself the purchase or instalation of many of the above elements. Our team will gladly inform you in details after the home inspection.




Is TV and Wi-Fi important?


Yes, a broadband cable service is essential to your typical tourist.

MPJ recommends using the best provider in your area and having high speed Wi-Fi throughout the apartment.

Television is not recommended.




What happens if there is an issue with the television or the Wi-Fi?


MPJ recommends the modems to be installed under (or transfered to) our name.

Should repairs be needed, it will be simpler to resolve against the internet service provider

MPJ will charge you for the internet/TV subscription made on your behalf.





Maintenance

Who pays for the cleaning of the apartment between guests?


It is the guest who pays for the cleaning. Each one of them pays a cleaning fee in addition to the nightly rate.

This fee covers:

  • time spent cleaning
  • cleaning supplies
  • laundering services
  • replenishables (including shampoo, soap, coffee, sugar, and a welcome gift)




Who will provide the linen?


The responsibility is upon the owner to provide them.

All vacation rentals managed by MPJ are equipped with hotel-standard linen which the owner rents through an affordable linen rental system:

  • The property owner will rent linen from MPJ on a monthly basis.
  • The rental price for the initial six months will be a set price, and from the seventh month onwards the price will decrease by roughly 50%.
  • This system allows property owners to easily and continuously provide quality clean linens.




Are there any specific items that MPJ will need from me?


Yes.

  1. A Karcher WD3 vacuum cleaner.
  2. A locked storage cabinet for linens and supplies.
    This cabinet or closet should have a minimum storage volume in order to contain MPJ’s housekeeping materials. Our team will provide further details after the property inspection.
  3. A keypad lock for the entrance.




Which basic items should my property be furnished with?


MPJ expects the property be provided with:

  • Air conditioning unit/s
  • Kitchen basics
    • Pots and pans
    • Plates, glasses, silverware
    • Toaster oven or pop-up toaster
    • Microwave (incl. plate cover)
    • Electric kettle
    • Shabbat urn
    • Shabbat platta
  • Broadband (WiFi)
  • Washing machine
  • Dryer (recommended)
  • Iron and iron board
  • Hairdryer
The following home safety elements are required in the hospitality business:
  • Smoke alarm
  • Carbon monoxide alarm
  • Fire extinguisher
-- For your peace of mind, you can delegate to MPJ itself the purchase or instalation of many of the above elements. Our team will gladly inform you in details after the home inspection.




Is TV and Wi-Fi important?


Yes, a broadband cable service is essential to your typical tourist.

MPJ recommends using the best provider in your area and having high speed Wi-Fi throughout the apartment.

Television is not recommended.




What happens if there is an issue with the television or the Wi-Fi?


MPJ recommends the modems to be installed under (or transfered to) our name.

Should repairs be needed, it will be simpler to resolve against the internet service provider

MPJ will charge you for the internet/TV subscription made on your behalf.





Reservations

What is the policy if a guest cancels the booking?


If the booking was done via a booking platform, then their terms and conditions apply.

If the booking was done directly, then the following applies:

  • If the guest canceled within seven days of making the reservation, a refund of 50% (of total reservation) will be returned to them.
    The remaining 50% will only be refunded if the management is able to recoup the funds from new reservations for the same dates.
  • If the guest cancels within seven days of scheduled check-in, the guest will receive up to a full refund, only after the management is able to recoup the funds from new reservations for the same dates.




How much time in advance will MPJ accept reservations?


MPJ will have an open booking window with six months in advance.

Any inquiries received by MPJ that exceeds six months will only be confirmed after the owner’s approval.





Management

How does MPJ welcome their guests?


MPJ sends detailed instructions to each guest to ensure a smooth self check-in.

However, during the initial six weeks of management, MPJ will personally greet each guest upon arrival.




How often does MPJ change the keypad code?


Approximately every six months.

The expense will be paid by MPJ, to be reimbursed by the owner.





© MPJ Vacation Rentals Ltd by Maayan Levy, since 2008 | CRN 515895290 ח"פ

Digital media by twogether_טוגת'ה ™

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